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"no network access" when connected to VPN

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Hi there, I travel internationally for work and often need to be conferenced in for long phone meetings. To use my US Google Voice number, I have had a VPN up and running on my Windows 8 computer to dial US phone numbers from my Gmail/Google Voice. Yesterday, I set up the same VPN connection for my wife who uses Windows 7. The set up is exactly the same but computer's behavior seems to be...

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